Terms & Conditions

1. General Description of Objectives
and Scope of Services

1.1 Nature of the Services

The Services provided by Anna Hooge are rooted in coaching, mentoring, self-inquiry, and personal development. Coaching is a collaborative process designed to support awareness, emotional intelligence, and aligned action through access to your own inner wisdom.

The Services are not psychotherapy, counseling, medical treatment, psychiatric care, or financial advice, and should not be understood as a substitute for licensed professional support.

1.2 Scope of Services

Services may include live coaching sessions, reflective questions, exercises, frameworks, and tools shared verbally or in written form.

Any services outside the originally agreed scope (including additional sessions, written feedback, or extended support) must be agreed upon separately and may involve additional fees.

1.3 Platform & Format

Sessions are held via Zoom or, where mutually possible, in person.
A Zoom link will be provided prior to your session.

1.4 Recording

Session recordings are available upon request and must be agreed upon before the session begins. Recordings are for your personal use only and may not be shared, distributed, or published.

2. Payment & Revision of Services

2.1 Payment Terms

All payments are due in advance, unless otherwise agreed in writing. Payment confirms your booking and reserves your session time.

2.2 Refund Policy

Due to the energetic, preparatory, and time-based nature of coaching, refunds are not offered once services have begun.

If something feels out of alignment, you are invited to reach out so we can navigate the situation with care, transparency, and respect.

2.3 Rescheduling & Cancellation

You may reschedule or cancel a session up to 24 hours before the scheduled start time.

Late cancellations or no-shows may result in the session being forfeited. Flexibility is honored where possible, and open communication is encouraged.

2.4 Changes to Services

Anna Hooge reserves the right to adjust session structure, pricing, or availability with reasonable notice. Any substantial changes to previously agreed services will be communicated clearly.

3. Term of Agreement & Termination

3.1 Term

This agreement begins upon booking your first session and continues until the Services are completed or terminated by either party.

3.2 Termination by Either Party

Either party may choose to end the coaching relationship if it no longer feels aligned. Termination is encouraged to happen through open and respectful communication.

3.3 Effect of Termination

Any unused sessions may be rescheduled or forfeited depending on the circumstances and prior agreements. No refunds are issued for completed or initiated Services.

4. Intellectual Property Rights

All materials, frameworks, exercises, tools, and processes shared during our work together remain the intellectual property of Anna Hooge.

These materials are provided for your personal use and growth only and may not be copied, distributed, taught, published, or commercialized without prior written permission.

5. Confidential Information

5.1 Confidentiality

All information shared during sessions or written communication is treated as confidential.

5.2 Exceptions

Confidentiality may be breached only where disclosure is required by law or necessary to prevent harm to yourself or others.

Testimonials, quotes, screenshots, or insights derived from our work together will never be shared publicly without your explicit written consent.

6. Representations & Warranties

6.1 By the Coach

I commit to providing Services with care, integrity, professionalism, and presence, aligned with ethical coaching standards.

6.2 By the Client

You acknowledge that:

Coaching is a self-responsibility-based process
You are responsible for your own choices, actions, and outcomes
You engage voluntarily and with personal agency

6.3 Mental Health Disclaimer

While I have completed two years of psychotherapy training, the Services offered are coaching and mentoring, not psychotherapy or counseling.

Our work may involve deep emotional exploration and present-moment awareness that connects to past patterns. However, it is not designed to diagnose, treat, or resolve clinical mental health conditions.

If you are currently experiencing significant trauma, mental health challenges, or have a psychiatric diagnosis, I strongly encourage seeking support from a licensed mental health professional. Coaching may complement, but does not replace, therapeutic care.

7. Indemnification & Limitation of Liability

You agree to indemnify and hold harmless Anna Hooge from any claims, losses, or damages arising from your participation in the Services, except in cases of gross negligence or willful misconduct.

To the fullest extent permitted by law:

Coaching outcomes are not guaranteed
Unearth is not liable for indirect, incidental, or consequential damages
Total liability shall not exceed the amount paid for the Services

8. General

8.1 Inclusivity & Code of Conduct

This is an inclusive, non-judgmental space. All identities, backgrounds, and belief systems are welcome.

Mutual respect, presence, and integrity are required. Discriminatory, abusive, or inappropriate behavior may result in immediate termination of Services.

8.2 Communication

You are welcome to reach out between sessions with reflections or questions.

Email: anna@annahooge.dk
Response hours: Monday–Friday, 9:00–17:00 (CET)

8.3 Governing Law

These Terms are governed by the laws of the country in which Unearth is registered. Any disputes shall first be approached through good-faith dialogue before legal action is considered.